Louis' Support Policies - Effective Immediately

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One of the first things my first Platoon Sergeant very forthrightly said to us was this - if your problem is too small, ie: something you can ask someone else or you can solve yourself, don't bother me with it; if your problem is too big such that there's nothing I'd be able to do about, don't bother me with it.

This is how it's going to work from now on. If you want help, e-mail requests only. Give me a succinct diagnosis of the problem - not what you assume the problem is, but rather the specific symptoms. Tell me how you've searched for a solution but haven't found one, and perhaps why that is. Tell me what you've done to troubleshoot (restart, uninstall/reinstall etc.), to isolate the problem, basically everything you've tried and what you know the problem isn't. By the time you've done that, most likely you've either solved the problem, or it's not something I can do anything about.

If there is something I can do about it, you can call my home number and I'll walk you through it. I will no longer do troubleshooting over IM - my hands can't take it. You have to understand that that amount and frequency of typing causes me quite a bit of physical pain. If it's an emergency (though really, I'd like to see what you might consider an emergency) you can message me, ask if you can call, and just call. I suppose in the end if you just need help, phone is at least preferable to IM.

Asking me abrupt questions over IM (or really, in person) about computers, software, file-sharing, error messages, problems, complaints, "why doesn't it download faster", "why is there no sound or video", will get you what is referred to as "a right bollocking", ie: I will, without exception, tell you to go fuck yourself. Then I will direct you to this post. Hi.

Also, if you want from me any good will at all, when we are around "people", you are to protect me from annoying people and their endless little queries that could so much easier be addressed by using a search engine, or wikipedia. The only reason why their silly little minds haven't worked it out is they don't really care and don't really want to know, and are just idly interested without the will to do anything other than bitch and moan. It takes a good deal of effort to make these things understandable, and if you're not going to do anything with it, I'd rather you asked the wind if you could piss into it.

Learn it. Know it. Live it - No Shirt, No Shoes, No Dice.

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This page contains a single entry by subtitles published on June 19, 2005 3:36 AM.

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